FXOpen, a leading Forex broker, is pleased to announce the launch of a Customer Support Portal – support.fxopen.com. The project is aimed to implement a number of new opportunities for the company’s clients and in general to reorganise the customer support process.
The Customer Support Portal is a specialised system designed specifically for FXOpen clients. It’s easy to use and enables customers to get competent advice from the specialist online support team with immediate effect, to place query and monitor its status.
With the development of the project, the FXOpen product users will become more independent and self-contained in solving a number of technical and finance-related issues. Each participant will have access to detailed descriptions of the company’s focus areas and the services provided.
The launch of the Customer Support Portal will enable FXOpen clients to:
- enter a chat room and start a conversation with a support team operator;
- make queries to the appropriate departments, update their requests and follow the problem resolution process;
- get the required information from the company’s knowledge base – FXOpen Help – in full.
FXOpen clients will have the opportunity to assess the quality support received, enabling us to improve the efficiency, refine internal processes and deliver a first-class customer service.
To log into the portal simply use MyFXOpen details.
Currently FXOpen clients are provided with an opportunity of sending tickets to the customer support service and consulting the company’s operator online. An extensive knowledge base is being created within the project. It will help to familiarise users with FXOpen services, activities and terms of business within a short time span.
FXOpen cares about its customers’ interests and applies maximum efforts to make the cooperation with the company convenient and transparent.